Integrate Gatsby + Gorgias

This integration allows you to layer in Klaviyo, Shopify etc data onto your Instagram DM support tickets.

Below is an Instagram ticket in Gorgias, but with this integration, you will sync over Instagram follower counts but you'll also connect this ticket with the customer's Shopify info and more!

Gatsby integration for Gorgias Example


Step 1: In Gorgias, copy "Base API URL" into your mouse

1. Click on the 3 dots top left:

Screenshot 2023-05-16 at 08.51.29

2. Click on "Settings" and scroll down to the bottom:

Screenshot 2023-05-16 at 08.53.023. Click on "REST API":

Screenshot 2023-05-16 at 10.43.34

4. Copy the "Base API URL" into your mouse:

Note: Make sure to copy the entire URL by pressing the "Copy" button 

Screenshot 2023-05-16 at 08.56.27


Step 2: Paste "Base API URL" in Gatsby

1. In your Gatsby account, open the "Integrations" tab, and click "Connect" on the Gorgias box.

Screenshot 2023-05-16 at 13.37.50

Caution: When you paste the api url, be sure to remove the /api/ that shows up at the end. It's in the copy by default but needs to be removed, as shown below:


Initial API URL:

What it should look like:

2. Paste your "Base API URL" into the blank field and click "Integrate"

Screenshot 2023-05-16 at 16.03.15


Step 3: Follow the steps on your screen:

1. Click "Authorize" 

Screenshot 2023-05-16 at 16.08.30

Step 4: Test the integration

1. Import a test user into your Gatsby account

2. Send a DM from that test user to your brand

3. See in Gorgias that the DM creates a support ticket and that the test user's email address gets added to the ticket:

gatsby gorgias integration screenshot

Next up: you may want to auto-close the Mention You tickets in Gorgias, as they may be duplicates in your Gorgias account. Learn more and how to do that, here.

Top Use Cases with Gatsby + Gorgias 

  • Click here to see our Gatsby + Gorgias one-pager
  • Give your support reps more customer insights when responding to tickets.
  • We now have the ability for Instagram tickets to sync customer profiles and show Klaviyo properties in the ticket as well.
  • You can make it easier for your customer support team to help find brand-worthy ambassadors within your community via Instagram DM.


That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!