Connecting Gatsby + Gorgias

This integration allows you to layer in Klaviyo, Shopify etc data onto your Instagram DM support tickets.



Step 1: In Gorgias, copy "Base API URL" into your mouse

1. Click on the 3 dots top left:

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2. Click on "Settings" and scroll down to the bottom:

Screenshot 2023-05-16 at 08.53.023. Click on "REST API":

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4. Copy the "Base API URL" into your mouse:

Note: Make sure to copy the entire URL by pressing the "Copy" button 

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Step 2: Paste "Base API URL" in Gatsby

1. In your Gatsby account, open the "Integrations" tab, and click "Connect" on the Gorgias box.

Screenshot 2023-05-16 at 13.37.50

Caution: When you paste the api url, be sure to remove the /api/ that shows up at the end. It's in the copy by default but needs to be removed, as shown below:


Initial API URL:

What it should look like:

2. Paste your "Base API URL" into the blank field and click "Integrate"

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Step 3: Follow the steps on your screen:

1. Click "Authorize" 

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Step 4: Test the integration

1. Import a test user into your Gatsby account

2. Send a DM from that test user to your brand

3. See in Gorgias that the DM creates a support ticket and that the test user's email address gets added to the ticket:

gatsby gorgias integration screenshot

Top Use Cases with Gatsby + Gorgias 

  • Click here to see our Gatsby + Gorgias one-pager
  • Give your support reps more customer insights when responding to tickets.
  • We now have the ability for Instagram tickets to sync customer profiles and show Klaviyo properties in the ticket as well.
  • You can make it easier for your customer support team to help find brand-worthy ambassadors within your community via Instagram DM.


That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!