How to Import Profiles into Gatsby

Download our CSV template to import Instagram and TikTok handles into your Gatsby account for tracking.

Step 1: Import Existing Handles 

There are two ways you can import existing handles:

  1. Use our template: to import Instagram handles of customers and influencers you're already working with, please use the CSV template linked here (will immediately download).
  2. Make your own template: create a CSV file with four columns titled exactly as below for email, Instagram handle, TikTok handle, and Tags (if you want to add a tag(s) to profiles upon import). See our help doc on tags.

Screen Shot 2023-09-27 at 1.20.04 PM

 Note: It is required that you have email in each row and at least one of the handles, example shown below:

Importing Handles_Gatsby_2

  • Handles can include "@", but it is not necessary. For example, a handle like @sample vs sample without the "@" will work just the same once imported.
  • If you import just Instagram or TikTok Handles without email, nothing will import.
  • If you do not have email addresses, then we recommend importing with a single generic email for all the rows. Gatsby's data enrichment and mention tracking will still work with a generic email address, however you will be unable to sync with your email marketing system and automate communications.

Step 2: 

Once your have your CSV file ready for import, log into Gatsby >> Community tab and click the Import button and select your file:
Import existing handles into Gatsby

Some Important Notes: 

  • Depending on the plan you're on, there are limits to daily imports. If you attempt to import more rows than your plan supports, an error message will appear and none of the rows will import.

Note: if you only have access to Numbers and not Excel or Google Sheets, please reach out to us as Numbers saves the CSV with extra headers and breaks the import, so we will import for you.

  • A successful import may take up to a few minutes to start populating.

That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!