How To
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      1. Gatsby Help Center
      2. How To

      How to Start your Free Trial or Change Plans

      Step 1: Open Gatsby

      Login to your Gatsby account (via shopify app or direct login page)

      Step 2: Open Billing page

      Open Menu top right >> Settings >> Billing

      Step 3: Select your plan

      If you are a new client that is picking your first plan, you will see "Activate" buttons:

      Gatsby Billing Plans

      Note: If you have Shopify integrated, you will see a check box if you want to add TikTok and you will be taken to accept billing via Shopify. Otherwise, you will be prompted to enter a credit card to activate your plan.

      If you are an existing client that is changing your plan, you will see your current plan greyed out, and the option to switch to another plan next to it.

      Shopify Billing vs Credit Card

      If you installed our Shopify app, then Gatsby will take you to Shopify to approve billing.

      This is how it looks if you're using Shopify Billing:

      If you do not have Shopify connected, then you will be prompted to enter a credit card.

      This is how it looks if you're paying using a credit card (powered by Stripe):

      Gatsby Billing Plans

      Important Notes:

      • By default, our plans are month-to-month and you can cancel anytime with 30-days notice.
      • Your first 7-days are free, you can cancel any time during the free trial period and not be charged. However if you change plans during your 7-day free trial, it will automatically start your subscription.
      • Your first charge will take place at the end of your free trial, and include just the base of either $80 or $199. Billing for social contacts starts after your first month. For more on Social Contacts, see the FAQ
      • After that first charge, your billing cycle will continue every 30 days until cancelled. The amount paid each month will be the base of either $80 or $199 plus the usage charge for number of social contacts you have in your account.
      • To suppress Social Contacts so they are no longer tracked and no longer included in your billing, see this doc.
      • If you want to put limits in place, to prevent adding new social contacts above a certain limit, simply contact us.

      That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!