Automatically track Instagram Story mentions from everyone in your Gatsby account.
Setup time: 2 minutes
[VIDEO COMING SOON]
In your Instagram Business Account, turn on "Allow Access To Messages"
Instagram >> Settings >> Privacy >> Messages >> Scroll Down
Connect your Instagram account to Gatsby. This only takes 1 minute by clicking the "Continue With Facebook" button, steps here.
Note: If you installed Gatsby prior to January 5th, 2022, you'll need to disconnect and reconnect your Instagram account following the same steps, linked above.
Once you've turned on "Allow Access To Messages" and connected Gatsby, tracking your mentions in Stories will work automatically. Here's how to test it:
- Import a test Instagram handle to your Gatsby account
Log into that test Instagram account and @mention your brand in a Story
Scroll down in the Data tab to the Media table, and see that your Story shows up
More about Gatsby Story Tracking:
- The mention event will be time-stamped and tracked in your Gatsby account indefinitely.
Caution: Per Instagram's policies, we are unable to save the Story media, and it will be unavailable for you to preview once it expires after 24 hours.
- Mention events will sync with your customer's record in Klaviyo, Omnisend, Sailthru, Gorgias, etc, and create a "Mentioned You" event that you can use in your Segments and Flows.
- To save the story content and for deeper story analytics, your influencers will need to have a Creator account in Instagram