How to set up Instagram Story tracking with Gatsby

Automatically track Instagram Story mentions from everyone in your Gatsby account.

Step 1: 

In your Instagram Business Account, turn on "Allow Access To Messages"

Instagram >> Settings >> Privacy >> Messages >> Scroll Down

Instagram Story Tracking_Gatsby

Step 2: 

Connect your Instagram account to Gatsby. This only takes 1 minute by clicking the "Continue With Facebook" button, steps here.

Note: If you installed Gatsby prior to January 5th, 2022, you'll need to disconnect and reconnect your Instagram account following the same steps, linked above.

Test Steps: 

Once you've turned on "Allow Access To Messages" and connected Gatsby, tracking your mentions in Stories will work automatically. Here's how to test it: 

  1. Log into a test Instagram account and @mention your brand in a Story

  2. Open the Media tab, and see that your Story shows up

More about Gatsby Story Tracking:

  • The mention event will be time-stamped and tracked in your Gatsby account indefinitely. 

Caution: Per Instagram's policies, we are unable to save the Story media, and the image / video be unavailable for you to preview once it expires after 24 hours. However, there will always be a log of who tagged in you a story, when they published it, and how many followers they had at the time of the Story.

  • Mention events will sync with your customer's record in Klaviyo, Omnisend, Sailthru, Gorgias, etc, and create a "Mentioned You" event that you can use in your Segments and Flows.

That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!