How to set up Instagram Story tracking with Gatsby

Automatically track Instagram Story mentions from everyone in your Gatsby account.

Setup time: 2 minutes




Step 1: 

In your Instagram Business Account, turn on "Allow Access To Messages"

Instagram >> Settings >> Privacy >> Messages >> Scroll Down

Instagram Story Tracking_Gatsby

Step 2: 

Connect your Instagram account to Gatsby. This only takes 1 minute by clicking the "Continue With Facebook" button, steps here.

Note: If you installed Gatsby prior to January 5th, 2022, you'll need to disconnect and reconnect your Instagram account following the same steps, linked above.

Connect Gatsby with Facebook

Test Steps: 

Once you've turned on "Allow Access To Messages" and connected Gatsby, tracking your mentions in Stories will work automatically. Here's how to test it: 

  1. Import a test Instagram handle to your Gatsby account
  2. Log into that test Instagram account and @mention your brand in a Story

  3. Scroll down in the Data tab to the Media table, and see that your Story shows up

More about Gatsby Story Tracking:

  • The mention event will be time-stamped and tracked in your Gatsby account indefinitely. 

Caution: Per Instagram's policies, we are unable to save the Story media, and it will be unavailable for you to preview once it expires after 24 hours.

Instagram Story Tracking_Gatsby_3

  • Mention events will sync with your customer's record in Klaviyo, Omnisend, Sailthru, Gorgias, etc, and create a "Mentioned You" event that you can use in your Segments and Flows.
  • To save the story content and for deeper story analytics, your influencers will need to have a Creator account in Instagram