Best practices when using the Comment Trigger
Instagram DMs are designed with user privacy in mind, emphasizing that the consumer should open the conversation with you, the brand. As such, simply asking an Instagram user to leave a comment on your Post or Reel may not always grant your account permission to DM them.
The ability to send DMs can depend on factors such as how active your Instagram account is, the activity level of the Instagram user, whether they follow you, and if they have ever DMed you before.
To increase the chances of successfully sending DMs, follow these best practices:
1. Confirm Gatsby is set as Your Primary Receiver in Handover Protocol Settings
Step by Step to check this is here
2. Encourage Direct DMs:
Combine Comment and DM Requests: If using a comment trigger, ask customers to both leave a comment and DM you if they have never DMed you before. This dual approach helps establish the necessary connection for sending a DM.3. Build Engagement:
Encourage users to follow your account before they comment. Following you increases the likelihood that your DMs will be successfully delivered. Regularly engage with your audience to build a relationship, making it more likely they will interact with your DMs.
4. Provide Clear Instructions:
Inform customers that if they do not receive a reply within a few minutes after commenting, they should send you the keyword via DM as well. Make sure you have set up a Gatsby DM trigger auto-reply for that keyword to handle this scenario too.
By following these practices, you can improve your ability to successfully send DMs to users who interact with your posts, ensuring better communication and engagement with your audience.
