Automate profile verification, improve segmentation, increase Instagram engagement + visibility, and more. Setup time: < 3 min
Step 1: Create a DM Auto-Reply
1. Log into your Gatsby account or open the Gatsby app from Shopify
2. Click on "Chat" on the left-hand menu under "Community"
3. Select Auto-Replies:
4. Click "New Auto-Reply"
5. Enter the name for this reply template, the text you want sent in the DM reply, and the keyword(s) that will trigger this reply:
Note: you can copy that {{senderUsername}} variable and paste it into the text of your reply to populate your customer's handle in the reply.
Example:
Here is an example of a template filled out:
In the above example, as soon as you receive a DM with the word "filter test" anywhere in the message, your Instagram account will send back your automated reply written above.
As shown here:
Step 2: Test It
Once you've saved your template, you can easily test that everything is working by sending a DM to your company Instagram from any other Instagram profile you have access to. These DM auto-replies will work for every person who sends you that keyword.
Top Use-Cases For DM Auto-Replies:
- Automatically reply to inbound ambassador interest
- The "Ad Double Dip" strategy
- Manage giveaways and contests
That's it! If you have any questions, please don't hesitate to open a support ticket with us and we'll get back to you as quickly as possible. Thanks!