Why you might see an Instagram user's phone number in Gatsby but not Klaviyo, and other frequently asked questions.
Q: Why is the phone number visible in Gatsby but not in Klaviyo?
If an Instagram user provides their phone number in the DM but leaves the message before clicking the Join SMS button, you'll see their phone number in Gatsby but not in Klaviyo.
For example, if they were in the DM below, but then didn't click the Join SMS button, you would see their phone number in Gatsby but not in Klaviyo
Q: Why do I see their phone number in both Gatsby and Klaviyo, but they're not in my SMS Subscribers list?
Although the user clicked the button to join your SMS list, they still need to reply "Yes" to the text message to fulfill the double opt-in requirements and officially subscribe to your SMS list.
For example, you may see them as "Never subscribed" in Klaviyo in this case.
