How to Auto-Reply to DMs and Story Mentions

Set up rules to auto-respond to DMs and Story mentions. Can send different replies based on follower size, if they follow you and more!

Step 1: Create Auto-Reply

Log into Gatsby via the Shopify app or here >> click Chat (left pane) >> Create New Auto-Reply >> Choose Story Mention

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Step 2: Fill out the details

The "template" is the message that you'll be auto-DMing back to them.

Tip: Get stared with our Top 5 Auto-Reply Templates

Story Auto-Reply

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DM Auto-Reply

Notice with DM-based auto-replies you just add "keywords" that you're listening for in order to trigger the reply. In the above example, that's "collab" or "ambassador program"

Tip: you can copy {{senderUsername}} variable and paste it into the text of your reply to populate your customer's handle in the reply.

Step 3: Add Filters

Should a person have a certain follower size in order to receive the reply?

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Other filters you can include:

  • Is the user verified on Instagram?
  • Does your brand follow this handle?
  • Does this handle follow your brand?
  • Is the user part of your ambassador program? (ie: email connected true or false)

Step 4: Decide on duplicate replies?

Should the same person receive this reply after every mention or only once?

If each person should receive this auto-reply only 1-time max, then leave this switch off

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Step 5: Set it live

Set it live by toggling the Enable switch to "On" and pressing Save

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Step 6: Test

Test by sending a DM with the keyword trigger or publishing an Instagram Story and confirming you receive the DM auto-reply about 10 seconds later:

Gatsby Auto Reply Story Example Border

DM shown above was automatically sent out by your Instagram account to the user as a thanks for the mention.